At Aster, we are committed to providing high-quality cleaning solutions and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• The return request must be made within [7] days of purchase.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used cleaning products.
• Custom or bulk orders.
• Items marked as final sale or non-returnable.
• Products damaged due to misuse or improper handling.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within [15] business days to your original payment method.
• Shipping fees are non-refundable.

4. Exchange Policy

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within [X] days of receiving your order.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).
• We recommend using a trackable shipping service for returns.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with a photo of the product. We will arrange a replacement or refund.

7. Contact Us

For any return or refund inquiries, please contact our support team:

Email: admin@ehoreca.my
Phone: +60 10-969 4896
Address: 149, 5, Jalan Ipark SAC 2, Taman Perindustrian, 81400 Senai, Johor